Terms of Service for [Pet Store Name]
Effective Date: 14/11/2024
Welcome to Pet Supplies! These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or purchasing products from us, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase.
1. General Information
Pet Supplies is a registered business located in [Sinsheim, Germany], offering a variety of pet products, including food, accessories, and pet care items. These Terms of Service apply to all visitors, users, and customers of our website and online store.
2. Account Creation and Security
Account Creation: To make a purchase, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account details, including your password.
Account Security: You agree to notify us immediately if you suspect any unauthorized use of your account or any security breaches related to your account.
3. Product Information and Availability
Product Descriptions: We strive to provide accurate and up-to-date information about the products on our website. However, we do not guarantee that product descriptions, pricing, or images are error-free, complete, or current at all times.
Product Availability: All products are subject to availability. If a product is out of stock or unavailable after your order is placed, we will notify you as soon as possible and offer you a suitable solution, including a full refund if applicable.
4. Ordering and Payment
Placing an Order: By placing an order on our website, you are making an offer to purchase the selected products under these Terms of Service. We reserve the right to accept or reject your order at our discretion.
Order Confirmation: Once your order is placed, you will receive an order confirmation via email. This email does not constitute an acceptance of your order but confirms that we have received it.
Payment Methods: We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, etc.)
PayPal
Bank Transfer
Other payment methods as available
Pricing and Taxes: All prices are quoted in [Euro (€)], including applicable VAT. Shipping costs are calculated during checkout and are based on your delivery address. Any customs duties or taxes applicable to international shipments are the responsibility of the customer.
5. Shipping and Delivery
Shipping: We offer domestic and international shipping. Delivery times vary based on the shipping method and destination. We will make reasonable efforts to ship your order promptly, but we do not guarantee specific delivery times.
Delivery Charges: Delivery charges are calculated based on the size, weight, and destination of your order. The exact shipping cost will be displayed at checkout before you finalize your purchase.
Incorrect or Missing Deliveries: If your order is damaged or incomplete upon delivery, please contact us immediately. We will investigate the issue and provide a resolution, which may include a replacement or a refund.
6. Right of Withdrawal (Widerrufsrecht)
As a consumer, you have the right to withdraw from the purchase contract within 14 days of receiving your goods. Please refer to our Refund Policy for more details on how to exercise your right of withdrawal and return products.
7. Returns and Refunds
We are committed to customer satisfaction. If you are not satisfied with your purchase, please refer to our Refund Policy for detailed instructions on how to return products, request a refund, or exchange an item.
8. Limitation of Liability
To the fullest extent permitted by law, Pet Supplies will not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or website.
Our liability is limited to the amount paid for the product in question. This limitation of liability does not affect your statutory rights as a consumer under German law.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of [Pet Store Name] or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our express written consent.
10. Privacy Policy
We respect your privacy. Your personal data will be processed in accordance with our Privacy Policy, which outlines how we collect, store, and use your information. By using our services, you agree to the collection and use of your personal data as described in our Privacy Policy.
11. Changes to the Terms of Service
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated. Your continued use of our website after changes are made constitutes your acceptance of the revised terms.
12. Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of Germany. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts in [Sinsheim, Germany].
13. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
Pet Supplies
Mozartstraße 18
74889, Sinsheim
Email: info@haustier-bedarf.com
Phone: +49 176 64251130